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Your top choice in security and customer service excellence
Security Guard Services |
Purple Hearts Security has provided Guards to secure the following Businesses and Sites:
- Residential Sites (Guards and Concierge)
- College/University Campuses
- Construction Sites
- Hotels
- Bars/Restaurants
- Health Care Facilities
- Marinas
- Warehouse Complexes
- Equine Protection
- Office/Building Complexes
- Entertainment Facilities
- Special Events
(Special events include but are not limited to: UFC nights, St.Patrick's Day, Weddings, and New Years Eve Celebrations) The key principle and value that Purple Hearts Security (PHS) encompasses is to raise the standard of Security’s role in providing exceptional customer service. This is achieved through the higher standard of training that PHS provides to its Guards.
A Security Guard’s main priority is safety and security; however customer service in all points of contact with the public, tenants and clients is of paramount importance. The 3 S’s are integral for success: Security, Safety and Service Excellence. Security stands for providing a safe environment for clients and their customers. Safety reduces liability by maintaining the health and safety of its clients, patrons and employees. Service Excellence is a culture that elevates customer service to a higher standard by demonstrating mutual respect for your fellow employee, customers and all other points of contact.
Purple Hearts Security and its staff will act with honesty, integrity and accountability at all times, treating all clients and customers with respect. The Supervisors and Management Team of Purple Hearts Security will be visible and actively involved in addressing their client’s needs, inquiries and concerns.
To increase the Security Guard’s role in Customer Service, a higher standard of training is used that focuses on core fundamentals:
- Importance of greeting and making eye contact; smiling and exhibiting a friendly demeanour
- Awareness of body language and its effects and perceptions to customers
- Building relationships and rapport with customers
- Awareness of all special events, promotions and amenities to assist with customer’s inquiries and ultimately, enhance the level of customer service
What Can You Expect from a Purple Hearts Security Guard?
- Trained in their authorities as a Security Guard under Ontario Law
- Valid Security Guard Licence and associated requirements compliant with the Private Security and Investigative Services Act (PSISA) of Ontario
- Certified in Standard First Aid and CPR or Advanced First Aid Responder
- Communication skills (verbal and report writing) above industry standards
- Excellent Customer Service skills
- Smart Serve Certification, as applicable
- Site-specific training
Parking Enforcement Services on Private Property:
- Managing and securing parking areas
- Issuing Parking Warning Tags
- Issuing Municipal Parking Infraction Notices in the City of Toronto
